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Terms & Conditions

Last updated: January 27, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lenoate ("Company," "we," "our," or "us") regarding your use of our website, CRM software, and related services.

2. Description of Services

Lenoate provides customer relationship management (CRM) software solutions including but not limited to:

• Contact and lead management systems
• Sales pipeline and opportunity tracking
• Marketing automation tools
• Customer support and ticketing systems
• Analytics and reporting features
• Mobile applications and integrations

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One person or legal entity may not maintain multiple accounts

3.2 Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for legitimate business purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Uses

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or spam
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated scripts to extract data
• Resell or redistribute our services without permission

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website.

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

5.3 Free Trials

We may offer free trial periods. At the end of the trial, you will be charged unless you cancel before the trial expires.

6. Data and Privacy

6.1 Your Data

• You retain ownership of all data you input into our services
• You are responsible for the accuracy and legality of your data
• You grant us permission to process your data to provide our services

6.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and you use our services at your own risk.

6.3 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own backups of critical data.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Lenoate software, website, and all related materials are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our intellectual property without written permission.

7.2 User Content

You retain rights to content you create using our services, but grant us a license to use, modify, and display such content as necessary to provide our services.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

8.2 Customer Support

Support is provided during business hours via email, phone, and chat. Response times vary by subscription plan.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not warrant that our services will meet your specific requirements
• We are not responsible for third-party integrations or services

10. Indemnification

You agree to indemnify and hold harmless Lenoate from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting support.

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Abuse our support team or other users

11.3 Effect of Termination

Upon termination, your access to our services will cease, and your data may be deleted after a reasonable grace period.

12. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through our website. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration rather than in court, except for claims of intellectual property infringement.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Lenoate regarding our services.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

14.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

14.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15. Third-Party Integrations

Our services may integrate with third-party applications and services. Your use of such integrations is subject to the terms and privacy policies of those third parties.

16. Export Controls

Our services are subject to U.S. export control laws. You agree to comply with all applicable export and import laws and regulations.